We at Xessable are big believers in mutual work and collaboration across engineering by combining individual expertise for problem solving and creative thinking processes. We understand the latest technologies and build the best solutions for our clients.

Seeking team members who care about results, who are not afraid of taking ownership and who are eager to learn continuously.

We are currently looking for Technical support specialist to join the team.

The client

Briq Bookings with 60 people onboard is a quickly growing company. Briq Bookings is part of the digital revolution in the leisure industry. Their business is expanding in Europe, US and UK. They are redefining the online bookings experience step-by-step. They offer not only a smart and all-round booking system for one activity, but also give you the opportunity to go beyond and connect with other leisure activities. Their software greatly impacts and improves the leisure sector while building product for real people.

As a Technical Support Specialist, you are part of the Building team and the 2nd line Support team. Investigating and solving escalated technical issues/incidents raised by our clients. Your day-to-day tasks and knowledge consist of checking issues in configurations, audit trails, customer set-up’s, etc.

Responsibilities

Helping our Onboarding team to get new clients live on our software as soon as possible

• Helping our clients by email, chat or phone when they have technical questions about our software.
• Analyzing each problem and finding the right solution. Has anything changed recently causing this to go wrong? Did this happen before? How often does this happen? When does this happen? We expect you to be proactive and ask a lot of questions to get a resolution out as soon as possible.
• Solving problems as quickly as possible or explaining to the client what action is needed. If necessary, you escalate an issue to Development Support Engineers or refer to Customer Onboarding/Success for advice.
• Continuously think about (client-oriented) improvements. Such as processes that can be smarter, communication that can be faster or better, or maintaining internal documentation on how to deal with common technical issues and problems. In short, we offer a key role for a proactive problem-solver like you.

Did we get you enthusiastic?

What we look for in you

• You always put the client first and are patient, solution-oriented and able to work independently.
• You like to have variety in your work, you are good with a computer and are able to handle different software tools.
• You are flexible in your working hours. Briq is working towards offering 24/7 support to our international customers; working weekends and night shifts eventually becomes part of your job.
• You feel at home in an ambitious and creative scale-up, where high expectations are met with passion.

Foreign languages

You will also work directly with our client, so fluent English is a must.

What we offer?

• Nice, bright, and cozy office in Skopje
• Competitive salary
• Total transparency with the client
• Ambitious, highly motivating, and supportive environment for career growth
• Working along highly skilled colleagues with knowledge ranging from development, project management to cloud architecture
• 21 vacation days (plus bank holidays)
• Work cover insurance
• Private health insurance
• Gym membership
• Ping-pong table and many people willing to beat you
• Fresh fruit in the office
• A chance for continuous improvement and learning

Interested?

Continuously developing yourself is as important to you as it is to us. That’s why experience and willingness to learn is more important to us than formal education. If you can’t check off every single box of the above requirements, please don’t hesitate to contact us via career@xessable.com and we will speak soon.

Please contact us at career@xessable.com  and we will speak soon.